delivery & returns

At Stakelum Office Supplies, we pride ourselves on fast, reliable delivery across Ireland — and a straightforward, hassle-free returns process designed to give you complete confidence when ordering.

Privacy Policy

SECURITY & PRIVACY POLICY:

We, respect and wish to protect the privacy of the users of our services. This document sets out the details of our privacy policy in relation to information collected on our web site ("the Site"). This document lets you know: -

• What information will be collected from you when you use the Site;
• Who exactly collects that information;
• How that information is used and by whom;
• What security measures are in place to protect this information;
• Your rights in relation to this information;
• How this policy may change and how we will notify you of any changes; and
• How to contact us if you have any queries about this policy. If you believe that we are not abiding by our privacy policy as set out in this document, please contact us using the email address situated on the home page of this website.

WHAT INFORMATION IS COLLECTED?:

1. Your name address and email address
2. Financial information If you wish to make an automated payment in order to purchase any Goods we will require your credit card number and expiry date. Your financial information is used solely for this purpose. Once your payment has been processed, your financial information will be passed to a credit card processing company. No record of your financial information will be held on the Site or otherwise by us following the processing of your payment. The credit card processing company does not use, share, retain or store this information for any purpose, other than to process your payment for the above purpose.
3. Cookies and System Logging A cookie is a file that is placed on your computer by another computer on the internet to enable that computer to know when you are using a particular web site. For example, if you had a cookie on your home PC, you may be greeted by your name when you log on to a particular web site. We do use cookies on this Site.

WHO COLLECTS THE INFORMATION?:

     The information is collected by us and our full name, contact telephone numbers business address, email address and registered office can be found on the home page of this website. We are registered under the Data Protection Act 1998. The personally identifiable information that is required to use the Site is owned solely by us. We do not share, sell or rent your information to any other person, company or organisation in any way other than as disclosed in this document or as stated at the point where the information is collected.

HOW IS THE INFORMATION USED AND BY WHOM?:

     The above information will be used by us for the following purposes only: - To provide you with the Goods; and To contact you if we experience problems in processing a payment. You also have the right to "opt-out" of your information being used for purposes not directly related to the Site. For further details of this right, please see "Your Rights in Relation to this Information" below.

WHAT SECURITY MEASURES DO WE HAVE IN PLACE TO PROTECT THIS INFORMATION?:

     To protect your privacy, your financial information is sent to us through a secure server which encrypts it before it is sent to us. The system uses a secure mode using 56 bit SSL encryption. We also use our best efforts to protect your information off-line: it is only given to those of our employees who genuinely need to have access to it in order to perform their job. Furthermore, our security procedures for storing and disclosing customer details conform with the Data Protection Act 1998 so as to prevent unauthorised access to it. The Site may, from time to time, contain links to other web sites. We are not responsible for the privacy practices of the owners and operators of these sites. We therefore encourage you to read the privacy statements and policies on each site to which you are asked to submit personal information.

YOUR RIGHTS IN RELATION TO THIS INFORMATION:

     If you wish to change any of your personal information, please contact us by sending an email to us at the email address situated on the home page of this website or by calling us on the telephone number again situated on the homepage of this website. . You also have the opportunity to "opt-out" of having your information used for purposes not directly related to the Site at the point where we ask you for that information. For example, if you wish to register to create or use an archive but do not want to receive future newsletters, promotional emails or marketing material, simply put a cross in the relevant box that appears in our registration form.

POLICY CHANGE:

     Please note that we reserve the right to change this policy at any time in the future, with or without notice.

QUESTIONS:

     If you have any questions about this document or our procedures, please contact us using the contact details set out in the home page of this website.

Terms & Conditions

Application
These Terms govern the sale by STAKELUM OFFICE SUPPLIES to you of Products for which you place an order that is accepted by us. Note that our catalogues and websites are intended for business users only, and we reserve the right to refuse service and cancel orders to non-business customers. No other terms and conditions shall apply. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.

Orders
You can order anytime at www.STAKELUM OFFICE SUPPLIES.ie or by phone on(0504) 21888, 21660. Our lines are open Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5.00pm. Although we aim to process all orders same day, if you order after 5.00pm or at the weekend please assume that delivery will be as if your order had been placed the next working day.

By placing an order you warrant that you are a business user. All orders placed by you are subject to acceptance by STAKELUM OFFICE SUPPLIES. STAKELUM OFFICE SUPPLIES reserves the right to revise prices, limit quantities, correct errors in its catalogue and refuse orders at its discretion including, without limitation, orders from distributors, dealers and warehouse stores, or orders in a size that are unlikely to be for business purposes.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you upon discovery of the error to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. Should we have fulfilled the order before discovering the error, we reserve the right to take back the goods and refund you the purchase price or charge you the correct amount.

Except as may otherwise be permitted by applicable law, you may not cancel an order which STAKELUM OFFICE SUPPLIES has accepted without the agreement in writing of STAKELUM OFFICE SUPPLIES, which requirement may be waived by STAKELUM OFFICE SUPPLIES from time to time in its sole discretion. Prices are exclusive of VAT at 21% (subject to government alterations). Ownership and title remains with STAKELUM OFFICE SUPPLIES until full payment for products has been received.

Delivery
Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders the next working day, although certain items such as furniture may take longer (see below). Orders placed Monday to Thursday will be delivered the next working day. Orders received on Friday will be delivered the following Monday and orders placed at the weekend will be delivered the following Tuesday. Customers will be advised at time of order if this is the case. STAKELUM OFFICE SUPPLIES cannot be held responsible for any consequential loss due to late or non-delivery.

Note that oversized or bulky items may require additional delivery time and some products are delivered to customers directly by the manufacturer and some manufacturers are unable to deliver outside of the UK mainland; STAKELUM OFFICE SUPPLIES shall endeavour to inform you of extended delivery times at the time you place your order. In any case, STAKELUM OFFICE SUPPLIES shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. STAKELUM OFFICE SUPPLIES reserves the right to deliver the Products in instalments.

Delivery times are between 8.00 am and 5.00 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it.

Timescales for furniture deliveries are usually between 3 and 5 working days, although certain ranges may take up to 3 weeks. Please note that delivery days quoted are working days, and for some areas delivery could take longer. Also additional carriage costs may apply to these areas. For further information on carriage costs or delivery timescales, please contact Customer Services on (0504) 21888, 21660. Information regarding assembly services can be found on individual furniture ranges. Please note the use of an electric screwdriver for the assembly of chairs will void your guarantee.

Payment
Unless you are a STAKELUM OFFICE SUPPLIES Credit Account Holder, you must pay for the Products at the time you place your order. If you are an account holder, please be aware that under Irish laws, we are entitled to levy interest and a late payment compensation fee on overdue debts. Credit accounts are not available for first time orders. If paying by credit card on an order and you require the goods to be delivered to an alternate address other than that which your credit card is registered to, we may need to verify your details before we can process your order. STAKELUM OFFICE SUPPLIES reserves the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to STAKELUM OFFICE SUPPLIES which is due to any factor beyond its control.

Returns
You may return items within a 14 day period of the date the order was placed for a full credit. We will even collect the items free of charge. Just call(0504) 21888, 21660 to arrange your free collection and full credit.

However, if you are returning unwanted items after the 14 day threshold, you will only receive a partial credit of 75% of the original item value.

All unwanted goods for return must be unused, complete, and in as new condition and in their original and unmarked packaging (not resealed with brown tape).  Once the goods have been received back into our warehouse and their condition checked, you will receive your credit, either in the form of a credit note or direct to your credit card, if that was how you purchased the goods originally. If they are not in a suitable condition, we reserve the right to refuse issuing a credit.

Products such as laptops, selected business machines and software (provided they are unopened and unused only) are excluded from our standard returns policy. Food and drink, made-to-order and personalised items are also non-returnable at any time.

Damaged, Missing or Faulty Items
If any items are damaged or missing from your order, please contact us within 24 hours of your delivery on(0504) 21888, 21660 We will the investigate your claim and if acceptable, either directly replace the item or issue a credit

Warranty
All products purchased through STAKELUM OFFICE SUPPLIES benefit from the manufacturers warranty or guarantee, if any. Legally, this clause only applies to business customers. Please note that the use of an electric screwdriver for the assembly of chairs will void your guarantee.

Liability
Nothing in these Terms shall exclude or limit STAKELUM OFFICE SUPPLIESs liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law. Without prejudice to the previous sentence, STAKELUM OFFICE SUPPLIES shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of STAKELUM OFFICE SUPPLIES, its breach or non-performance or any of its obligations under these Terms or otherwise. These Terms set out the full extent of STAKELUM OFFICE SUPPLIESs obligations and liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on STAKELUM OFFICE SUPPLIES except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If you are a consumer the exclusion of terms implied by law will not apply to you.

General
STAKELUM OFFICE SUPPLIES shall not be liable to you for any loss or damage which you might suffer arising from STAKELUM OFFICE SUPPLIESs delay in fulfilling or failure to fulfil any of its obligations under these Terms to the extent that such delay or failure is caused by any circumstance beyond STAKELUM OFFICE SUPPLIESs reasonable control. If due to such circumstances or events STAKELUM OFFICE SUPPLIES has insufficient stocks to meet all its orders, STAKELUM OFFICE SUPPLIES may apportion available stocks between its customers at its sole discretion. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and STAKELUM OFFICE SUPPLIES relating to the Products. The failure of STAKELUM OFFICE SUPPLIES or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of STAKELUM OFFICE SUPPLIES. STAKELUM OFFICE SUPPLIES may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of The Republic of Ireland and any disputes shall be settled by the Irish courts.

Defined Terms
"STAKELUM OFFICE SUPPLIES" means STAKELUM OFFICE SUPPLIES Ltd, whose head office is at Stakelum Office Supplies, Parnell Street, Thurles, Co Tipperary. "Terms" means these terms and conditions of sale. "Products" means any products listed in this catalogue for which you place an order which is accepted by STAKELUM OFFICE SUPPLIES. "You" means you, the customer.